Most organisations would like to be able to start from scratch with their IT enterprise. Unfortunately, most organisations will never have this luxury and in an increasingly complex business and IT environment integration of information and systems is inevitable.

What is important when integrating systems is knowing that the system integrator has, not only an understanding of the business objectives but also, the experience of technologies involved and the appropriate method to meet the integration requirements.

Chapter26 has extensive experience of specific integration technologies, methods and methodologies and applications to be integrated. Chapter26 application experience include; enterprise resource planning (ERP) systems (e.g. SAP), customer relationship management (CRM) systems (e.g. Siebel) and bespoke developments.