The complete lifecycle of content from its creation and active use through its archival and eventual destruction is becoming a business necessity as increasing regulation and potential litigation become a reality for many organisations.

Records management (RM) combined with ECM provide the platform to handle all business content and email through its full life cycle. This reduces risk through uniform, standards-compliant policies and systems for record and message retention, access, archival, and disposition. Additionally, RM helps control the cost of storing and managing large volumes of records and messages in compliance with statutes, regulations, and established business practices.

Chapter26 help organisations design and implement the necessary RM environment to address their business critical information.